Frequently Asked Questions
Find answers to common questions about our ETPU dog toys
Product Questions
What is ETPU material?
ETPU (Expanded Thermoplastic Polyurethane) is a high-performance foam material that combines the elasticity of rubber with the durability of plastic. It is non-toxic, odorless, and environmentally friendly, making it perfect for dog toys.
Are ETPU toys safe for dogs?
Yes, our ETPU toys are made from food-grade materials and are completely safe for dogs. They are non-toxic, odorless, and free from harmful substances.
How to clean ETPU toys?
ETPU toys are very easy to clean. You can simply rinse them with warm water and mild soap, then air dry. They are also dishwasher safe.
Purchase & Shipping
What is your shipping policy?
We offer free shipping on orders over $50. Standard shipping takes 3-5 business days, and express shipping takes 1-2 business days.
What is your return policy?
We accept returns within 30 days of purchase. The product must be unused and in its original packaging. Please contact our customer service for return instructions.